Terms & Conditions

We appreciate your business and strive to provide the best possible grooming experience for your furry friend. Please review our booking policy below

New Clients

  • Free Assessment: All new clients are required to schedule a free assessment prior to their first grooming appointment. This allows our groomers to meet your pet, assess their temperament and coat condition, and discuss your grooming preferences.
  • Booking: New client appointments can be made by phone, email,  in person, Whatsapp or on-line. Please provide us with your contact information and details about your pet (breed, age, any health concerns).

Aggressive or Anxious Pets

We strive to provide a safe and comfortable environment for all animals. If your pet exhibits aggressive or extremely anxious behaviour, we may need to reschedule the appointment or complete the groom on a second appointment.

Appointments & Cancellations

  • Cancellations: We understand that things happen. If you need to cancel or reschedule your appointment, please provide us with at least 24 hour’s notice.
  • Same-Day Cancellation/No-Shows: A cancellation fee of 10% of the scheduled service price will be applied to any appointments cancelled on the same day or for no-shows. This fee helps us compensate our groomers for their time and allows us to accommodate other clients.
  • Late Arrivals: Please arrive on time for your appointment. Late arrivals may result in a shortened grooming session or rescheduling, depending on availability.

Matted Coats

Additional charges may apply for de-matting/ shaving heavily matted coats. This will be discussed with you during the consultation or upon arrival.